Returns & Exchanges

At INMO XR, we stand behind the quality of our smart glasses and offer a 30-day return window to ensure you are completely satisfied with your augmented reality experience. If your device is in its original condition and packaging, we will provide a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our support team at [email protected] with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare Your Package

  Securely pack the INMO XR glasses, charging cables, and accessories in the original box to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided shipping label to your package and drop it off at any authorized carrier location, ensuring you keep the tracking receipt for your records.

• 4.
  Inspection and Refund

  Once our technicians verify the hardware's condition, your refund will be processed back to your original payment method within 5-7 business days.